received a fucking warning letter on friday, 31st march - the day my contract is supposed to end. but they've extended my contract for balls.

was just so unlucky to pick up that bitch's call. it wasn't my bloody fault to be taking your wrong order and obviously, the recording proves that you're the one at fault. sharon ( _|_ shift leader ) forced me not leak a word about the recording we have in that call centre. and hell to all of you for making my life so difficult. obviously if im the customer, i would insist that the mistake does not lies on my part. i know i had been very patient with the customer in the beginning, was really very patient to have listened to her noise, her complaints. too bad, i had enough. there's a limit in everything. IF YOU WERE THE ONE WHO ANSWERED THE CALL, I BELIEVE YOU'LL DO THE SAME. YOU'VE TO PUT YOURSELF IN MY POSITION. say no more, im just too unlucky to answer your cheebye call. hell to that ms vanessa who played the role as a bitchy customer and hell to you sharon - my beloved shift leader *balls* and thanks to jane and daniel who handed me my first yet the most innocent warning letter. FUCK the company, understand?

if i were to make "mistakes" again and the second warning letter comes my way, i'll resign. i swear. no point working there anymore when i don even enjoy at the first place. those people are just simply selfish and no manners. bunch of barbarians. if you're like those customers who loves making things difficult for the person serving you then, hell to you. stop being so irritating. you'll get no where! customers are not always right. you'll think that we're giving in to you, but hell no. you're being cursed.

sharon said that's very bad customer service. like a joke, like she can do better. herself with such bad and sucky irritating attitude. treats her agents like shiit. like in the past, her fucking attitude turns me off when she's taking order. just press on mute and started shouting and scolding customers. and now, she tells me how bad my service is. i really don know why people looks at one's fault only and not the other way round. when you did something wrong, then you're very wrong, everything you did will be very very wrong. but when you're doing something great, will they ever compliment you? yes, but seldom.

jane and daniel told me that i should have let my beloved shift leader handle that call if i cant handle it myself. well, i have asked sharon to help me. that customer's beyond my control. she doesnt understand and dont put herself in my situation. she's like just venting her temper on me, whatever she can think of, she will just shout out. as if it's all my fault. claims that there're always mistakes whenever she order bla. if thats the case, why does she still wants to order from us? can't she order from others or can't she just move her fucking heavy butt down to get something to fill her hungry stomach? in the end, that sharon just ask me to handle the call myself, saying things like i have to learn. ya ya, like i have not learn enough. fuck you, you're simple tooo helpful. thanks to you.

the outside world is simply too cruel.

puii.

let those be my nightmare.



darling made my day after that incident. seeing him makes me forget about everything. anyway, there's no use remembering those ugly stuff. spend time slacking at home on saturday. was walking around in the ntuc and suddenly wanted darling to cook dinner again. bought ingredients that we needed so that we can have our very own dinner our own style!

jimson can cook! claps. i cant cook, but i can always be your assistant doing all the sai kang. blaa.

you're wonderful. loves you always.



lastly, what's so happy about april fool day?

childish. hm...